Sample SMDR report in ISDN format.
For outgoing calls, Column 8 displays the extension number where the call was placed.
Column 8 displays extension numbers for incoming calls as follows:
- If the Talk Time option is disabled, the extension number that first answered, overridden only when the call is transferred to another extension or parked and picked up by another extension.
- If the Talk Time option is enabled, the extension number of an Auto Login or Auto Logout Calling Group member who answered.
- If the Talk Time option is enabled and the calling party disconnected before a member of an Auto Login or Auto Logout Calling Group answered, either the extension number of the last delay announcement device that handled the call or the Calling Group member extension number where the call was alerting when the caller hung up. If the call was transferred to the Calling Group and not handled by a group member or delay announcement device, Column 8 includes the extension number of the transfer originator.
- If blank, the caller disconnected while the call waited in the Calling Group queue for answering by an announcement device or an agent.
|At a Glance|
|Considerations & Constraints|