Station Message Detail Recording (SMDR) Feature

Considerations and Constraints

Printing system programming reports has a higher priority than printing SMDR reports. SMDR records are generated when the printing of programming reports is completed. Records are also queued if the printer is turned off, disconnected, runs out of paper, or if a paper jam occurs. Up to 100 SMDR records can be queued. SMDR records generated after maximum capacity is exceeded may be lost because only the newest 100 records are retained.

System time and date must be set correctly to print accurate SMDR reports.

The maximum number of digits recorded in the CALLED NUMBER field is 15. The digits recorded in this field may include digits dialed after the call has been completed (for example, digits dialed to log into a voice mail system).

When the number included in the CALLED NUMBER field contains both an equal access code and a country code for an overseas call, the maximum digits recorded may not provide enough information for call accounting software to process the call and supply cost data. When more than 15 digits are dialed, the CALL TAG field displays a question mark ( ? ) and the first 15 digits are displayed.

Using the programmed Call Report option, call information can be recorded for incoming and outgoing calls (factory setting) or for outgoing calls only. If SMDR is set to record outgoing calls only, an account code cannot be entered for incoming calls. Enabling Talk Time permits recording of incoming calls to Auto Login or Auto Logout Calling Groups, regardless of the value assigned to the Call Report option.

Enabling Talk Time permits recording of incoming calls to Auto Login or Auto Logout Calling Groups, even if the call length is less than the programmed minimum number of seconds.

Call duration timing (DUR. field) begins when an incoming call is answered if the Talk Time option is disabled (the factory setting). With the Talk Time option enabled, timing on incoming calls to Auto Login and Auto Logout Calling Groups begins when the call is initially detected in the system.

Inside calls are not recorded on SMDR reports.

When a user joins a call on a shared line and continues on the call after the originator drops off, SMDR records the total duration of the call, through the time when the last person hung up.

With Talk Time enabled, if a ringing call to an Auto Login or Auto Logout Calling Group was picked up by someone in the system and then transferred to and answered by a member of the Calling Group, an exclamation point ( ! ) appears in the SMDR report's CALL TAG field. If the calling party disconnected before a member answered, an asterisk ( * ) appears in the CALL TAG field, rather than an exclamation point ( ! ), to indicate an abandoned call.

With Talk Time enabled, for incoming calls to an Auto Login or Auto Logout Calling Group, an ampersand ( & ) in the SMDR report CALL TAG field indicates that an Auto Login or Auto Logout overflow Calling Group member answered the call. When an incoming call is transferred by an Automated Attendant to an Auto Login or Auto Logout Calling Group overflow receiver, the CALL TAG field is left blank, because this is not considered an overflow call. Ineligible overflow receivers include members of Integrated or Generic VMI Calling Groups.

With Talk Time enabled, the TALK field displays a non-zero duration to indicate the elapsed time of an incoming call arriving on a line assigned to an Auto Login or Auto Logout Calling Group, starting from when the call is answered by a member and ending when the call is disconnected.

With Talk Time enabled, the TALK field displays a non-zero duration for an incoming call routed by an Automated Attendant or an operator to an Auto Login or Auto Logout Calling Group. The value indicates the elapsed time of the call, starting from when the call is answered by a member of an Auto Login or Auto Logout Calling Group and ending when the call is disconnected.

With Talk Time enabled, the TALK field is left blank for all other incoming and outgoing calls. If the Talk Time option is disabled, the field does not appear on the report.

If a person selects a line and cannot complete the call (for example, due to restrictions), yet remains on the line for more than the programmed call duration, an SMDR record is created, even though a call was never made on that line.

In the event of a power failure, calls are dropped and the SMDR records for those calls are lost.

An SMDR record is not generated for calls made to loudspeaker paging ports.

Topics
  Description
 
  SMDR Report Fields: CALL TYPE
  SMDR Report Fields: DATE
  SMDR Report Fields: TIME
  SMDR Report Fields: CALLED NUMBER
  SMDR Report Fields: CALL TAG
  SMDR Report Fields: DUR.
  SMDR Report Fields: LINE
  SMDR Report Fields: STN.
  SMDR Report Fields: ACCOUNT
  SMDR Report Fields: TALK
  At a Glance
  Considerations & Constraints
  Telephone Differences
Feature Interactions